9 in ten business travel customers give UNIGLOBE high marks to get service quality

9 in ten business travel customers give UNIGLOBE high marks to get service quality



  eTN Article:

In an annual UNIGLOBE Vacation customer satisfaction survey of more than 1, two hundred corporate and business travel customers, nine in ten respondents ranked UNIGLOBE services as above average or even excellent and indicated that they might recommend them to others.

Annually in October, participating UNIGLOBE travel management companies (TMCs) globally ask clients to complete surveys ranking service quality on a scale of just one to five, with one getting poor and five being outstanding. Survey categories include:

•   Telephone response period
•   Email reaction time
•   Reservation accuracy
•   Supply of options and alternatives depending on travel needs
•   Overall service

Participants rated agents highest for reservation accuracy, with 99 percent demonstrating that reservations made by staff are almost always or even always accurate; 92 percent demonstrating that UNIGLOBE staff almost always or continually offer travel alternatives based on customer needs, and 94 percent saying they would recommend UNIGLOBE services in order to others.

Timely reaction to telephone calls and emails is also section of the annual evaluation. More than three sectors of survey respondents indicated that will calls to UNIGLOBE TMCs had been almost always or always answered inside ten seconds and emails generally or always returned within 1 hour.

“ As part of our own Customer Satisfaction program, the annual client satisfaction survey gives corporate travel customers the opportunity to tell us how we’ lso are doing and to continuously improve our own service delivery, ” says Amanda Close, Vice President of Worldwide Operations for UNIGLOBE. “ We have been very pleased with the feedback we obtained from our 1, 141 survey participants last year and hope to do better yet this year. ”

The internet UNIGLOBE customer satisfaction survey is carried out annually in the month of Oct. TMCs publish links to the study in emails or travel itineraries and client feedback is sent automatically to UNIGLOBE Travel Global for compilation and analysis. Customers can choose to respond anonymously.

Working globally to serve customers locally across more than 60 nations, UNIGLOBE Travel leverages current systems and preferred supplier pricing to provide leading edge travel management services plus save clients time and money on company and vacation travel planning. For further than 30 years, corporate and leisure time travelers have depended on the UNIGLOBE brand to deliver services that exceed expectations. Uniglobe Travel International Limited Partnership is headquartered in Vancouver, Canada. Follow UNIGLOBE on Facebook .

 

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