Based in dallas Fort Worth (DFW) International Airport offers earned the title of “ Best Large Airport in United states, ” according to Airports Council Global (ACI). DFW achieved the top position for customer satisfaction among large air-ports, according to ACI’ s 2016 Airport terminal Service Quality (ASQ) program study.
DFW finished 1st for all airports in North America helping more than 40 million passengers every year. The survey covers 34 crucial performance indicators of the passenger airport terminal experience, giving the most complete image of customer service at each airport. ASQ Award winners are considered among the world’ s best airports for the high quality of their customer service experience.
“ This honor from International airports Council International validates years of excellent work by our DFW Airport terminal team to enhance every step of the customer trip through our airport, and it reaffirms our mission to improve the customer encounter at DFW in every way we are able to, ” said Sean Donohue, Ceo for DFW Airport. “ We’ ve made a concerted energy to re-examine everything about our own airport from a customer perspective to make DFW more welcoming and welcoming, and this award shows those attempts have made a big difference to our customers. ”
International passengers offered DFW high marks for the range and quality of restaurants plus shopping facilities, as well as for the atmosphere of the airport. Customers noted comfy waiting and gate areas as well as the cleanliness of DFW terminals plus washrooms. The airport also obtained positive feedback from customers regarding technological innovation and availability, staff friendliness and the ease of passenger flow.
“ We see ever-greater competition among airports and with this increasing pressure to optimize efficiency across the operation, especially when it comes to the particular passenger experience. Today’ s airport terminal managers must respond to passengers’ need and expectation of superior customer care, ” said Angela Gittens, Movie director General of Airports Council Worldwide (ACI) World. “ DFW Airport’ s results in the 2016 ASQ survey demonstrate its professionalism, dedication and success in delivering that will high level of customer service. ”
The ACI ASQ plan is the airport industry’ s just global benchmarking program that steps passenger satisfaction in real time, while travellers are at the airport. Implemented on more than 320 airports worldwide, the particular ASQ program delivers an in-depth assessment of the quality of the customer care experience, including check-in, security, wayfinding, food and beverage offerings, restrooms and much more.
Underscoring the significance from the ASQ awards, DFW Airport furthermore uses ASQ data for its personal goal-setting, with the survey scores incorporated annually as one of the executive team’ s i9000 measurable objectives.
“ Excellence in customer service has been a higher priority goal for DFW for several years and will remain a priority moving forward, ” said Ken Buchanan, Executive Vice President for Revenue Management on DFW Airport. “ While we have been thankful for this award, we furthermore know we must continue to enhance DFW’ s outstanding customer service in order to keep the customers happy and loyal. We would like to thank our customers and ACI for this outstanding recognition. ”