Customers traveling through B Concourse at Atlanta’ s Hartsfield– Knutson International Airport today will notice a far more streamlined boarding process at 5 Delta departure gates.
The latest upgrade to the boarding procedure features branded pillars to create 4 parallel lanes, keeping customers from the walkway and providing a separate queuing area for Premium customers and people needing special assistance. The air travel plans to roll out this temporary solution to additional airports if customer opinions continues to be positive.
“ We tested a variety of boarding procedures, and our customers and workers let us know that this iteration makes their own experience better, ” said Expenses Lentsch, Delta’ s Senior Vice President – Airport Customer Service plus Airline Operations. “ We’ lso are excited to provide this interim option, and we’ ll continue to assess new processes and technologies to help make the customer experience even better. ”
As Delta develops brand new solutions to improve the boarding process, the particular airline looks to take the “ keep room” feel out of the gate area and create an interactive area filled with meaningful distractions that keep clients engaged and entertained while they will wait, Lentsch explained.
“ Delta is determined to create the particular friendliest airport customer experience in the market, ” said Tim Mapes, Delta’ s Senior Vice President & Chief Marketing Officer. “ Enhancing boarding is a major priority for all of us, and we want it to be as easy as possible for the customers and airport customer service brokers. As this new boarding process comes out, our customers will experience much less crowding and confusion at the door in addition to a more seamless transition whenever entering the plane. ”
Delta is a key partner within the $6 billion infrastructure modernization task at the world’ s busiest centre and this boarding process will keep rollout at Delta gates throughout Hartsfield– Jackson International Airport as part of the $400 million terminal and concourse renovation.
This boarding adjustment is the latest example of Delta’ s commitment to innovation. The particular airline has also implemented innovative client experience solutions like RFID luggage handling, real-time bag tracking with the Fly Delta mobile app, more effective and high tech security lanes and also a groundbreaking app that helps Delta fliers avoid turbulence for a more comfortable trip. Last November, Lentsch discussed Delta’ s ongoing boarding tests within a column on the Delta News Center.
Small tweaks towards the Delta boarding process over the past couple of years have led to the implementation associated with zone boarding based on loyalty. The particular enhanced pillar queuing system can continue to allow customers to table by zones.
Original eTN articles are editorially regulated according to news values, significance, and accuracy, copyright protected, and independent of any advertising and sponsorship carried unless clearly marked otherwise.