The Airports Council International (Global) has announced the winners from the 2016 Airport Service Quality (ASQ) Awards, naming Heathrow as the Greatest Airport in Europe amongst international airports with over 40 million travellers for 2016. The awards are usually particularly significant for Heathrow because they are voted by passengers on their own, reflecting the views of vacationers from right across the globe.
Alongside the award of ‘ Best Airport terminal in Europe’, Heathrow achieved the best ever annual ASQ traveler satisfaction score while welcoming a list 76 million passengers through the UK’ s hub.
Normand Boivin, Heathrow’ s Chief Working Officer said:
“ We are incredibly proud to receive this particular award voted by our most significant critics – our passengers.
“ Our team are continuously striving to deliver the world’ ersus best airport service. 2016 has been an exciting year for us at Heathrow airport with the introduction of additional brand new e-gates making arrivals even softer across all terminals, the installation of brand new generation instrument landing systems to enhance punctuality in poor weather, the wave of new luxury lounges throughout all terminals and the opening associated with Terminal 5’ s first ever Private Shopping suite.
“ In 2017 we look forward to the wave of new luxury lounges meant for passengers, the beginning of construction on Airport terminal 2’ s very own hotel as well as the reopening of Gordon Ramsay’ t much loved Plane Food in Airport terminal 5. ”
82% of passengers rating their trip as either ‘ very good’ or ‘ excellent’ represents around 62 million Heathrow passengers – an increase of 1 million more ‘ happy’ passengers than in 2015. Within 2006, only 41% of travellers rated their experience as possibly ‘ Excellent’ or ‘ Extremely Good’.
Since then, Heathrow airport has invested more than £ eleven billion to enhance the airport encounter which has dramatically transformed the airport’ s performance for passengers plus airline customers alike.