93% of foreign travelers satisfied about tours, survey finds

93% of foreign travelers satisfied about tours, survey finds

VietNamNet Bridge – travel and Experts firms have conflicting views concerning the Vietnam National Administration of Tourism’s (VNAT) survey of international travelers in 2017, which discovered that 93.5 percent of travelers &lsquo found their visit;satisfactory’ or ‘very satisfactory’, and significantly less than 1 percent ‘unsatisfactory’.


Foreign travelers feel satisfactory about their trips to Vietnam

The survey was conducted with 27,000 questionnaires released at 12 international border gates through the entire national country. The interviewed travelers found Vietnam by air, land or through four ports. Of the, 60 percent were here for the 1st time and 40 percent for the next and second times.

Nguyen Van My from Lua Viet Travel said: “I really believe that Singapore and Thailand cannot get such perfect statistics even.”

93.5 percent of travelers found their visit ‘satisfactory’ or ‘very satisfactory’, and significantly less than 1 percent ‘unsatisfactory’.

He questions the statistical method which cannot ensure objectivity and fairness.

“The statistics released in education recently, tourism and economy have raised doubts,” he commented. “Folks have every reason to doubt, as the reported figures usually do not reflect the true situation truly.”

My of Lua Viet Travel, citing scandals occurring with foreign travelers recently, including locals’ fighting and cheating using them, said the survey email address details are questionable. 

“Some full days ago we heard a foreign traveler was knocked down bleeding. Later, local newspapers reported travelers’ wallets were robbed. The complaints about littering appear etc media regularly,” My said. “How do foreign travelers feel content with such problems?”

Meanwhile, an analyst said he was surprised by VNAT’s report that 40.4 percent of travelers return to Vietnam for the subsequent and second times. He commented that the figure might ‘raise curiosity’, because even Thailand doesn’t have this type of high proportion.

“I’m doubtful concerning the accuracy of the given figures. As when i know far, only ten percent of travelers arrived at Vietnam back, as the others come for business purposes just.

Vu Hoai Phuong from the Hue Tourism Vocational College was surprised concerning the raised percentage of foreign travelers feeling satisfied about tours to Vietnam. 

Phuong said VNAT should ask travelers to comment about meals and accommodations in hotels. The surveyor didn’t learn about the grade of other non-hotel services, such as for example behavior, culture, professionalism, infrastructure and hospitality conditions.

In 2017, Vietnam welcomed a lot more than 13 million foreign visitors, compared to the year before or 3 million travelers higher, and served 73.2 million domestic tourists to earn $23 billion. This season it plans to attract 15 million foreign travelers.

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