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DUBAI: Dubai Electricity and Water Authority (Dewa) has announced that its Customer Happiness Representatives will stop accepting cheque payments at their front-line counters from August 1.
“Customers can settle their bills for individual and multiple accounts electronically using Tayseer’ service by depositing cheques through more than 200 Emirates NBD Cheque Deposit Machines,” the authority said in a notification.
The initiative is part of Dewa’s efforts to promote Dubai’s smart transformation, and to achieve the directives of the UAE’s wise leadership to achieve customers’ happiness by making it easier to access its services.
“The move is aligned with the Smart Dubai initiative of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to improve government services and make Dubai the happiest and smartest city in the world. Our customers also become happier with simplified and convenient procedures, using the state-of-the-art technologies. Dewa is committed to collaborating with all partners from the public and private sectors to build a smart government that provides interrelated and connected services that are easily available 24/7. In this way, we contribute to achieving the goal of the Dubai Plan 2021,” said Saeed Mohammad Al Tayer, managing director and CEO of DEWA.
Dewa has provided its customers with different ways to pay their bills, such as its smart app, its website using ePay, Etisalat public payment machines and direct debit.