The presenters and winners;}Abdulaziz Abdulla Al Mass, VP – Commercial & Marketing, Hamad AIRPORT TERMINAL; Leong Yuh Khee, VP IT Infrastructure & Master Planning, Changi Airport Group; Faisal Ariff, CEO, BorderPass; Andre Sousa, Director, Account Manager, Panasonic Avionics; Andrew Bunn, Country Manager, Emirates; Peter Thomson, Digital Program Manager, Sydney Airport; Julie Baxter, Editor, Onboard Hospitality; Kenneth Andersson, Head of Innovation & Product Transformation, AirAsia; Yung Han Ng, Vice President Product Innovation, Singapore Airlines; Joe Leader, CEO, APEX & IFSA; Jenni Martin, Area Manager, South & Southeast Asia, Air New Zealand; Bess Chapman, Operating Principal, JetBlue Technology Ventures; Hiroshi Onishi, Executive Vice President, Japan INTERNATIONAL AIRPORT Co., Ltd & Chief Operations Director of Business Development Promotion Management; Ryan Ghee, Head of Strategy, Engagement & Content, Future Travel Experience; Brooke Richardson, Technology & Automation Specialist, Virgin Australia; Andrew Kenji Wang Fujiyama, Cabin Crew Schedule Innovation and System Strategy, Japan Airlines; Marta Dimitrova; Assistant Editor, Future Travel Experience; and Daniel Coleman, Founder, Future Travel Experience.
The winners into the future Travel Experience (FTE) Asia Awards 2018 were announced on 13 November at FTE Asia EXPO 2018, Asia’s biggest absolve to attend passenger business and experience performance expo, which occurred at the Marina Bay Sands in Singapore. The Awards recognise airlines and airports from across Asia and Oceania which have displayed customer experience excellence in the last 12 months.
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‘On the Ground’ categories
(Recognising the very best customer experience initiatives on the floor – pre-flight, airport and post-flight)
Best Passenger Experience Initiative – Southeast Asia: Changi Airport Group
Leong Yuh Khee, VP IT Infrastructure & Master Planning, Changi Airport Group was offered the award by Kenneth Andersson, Head of Innovation & Product Transformation, AirAsia.
year on from the opening of Changi Airport&rsquo
A;s trailblazing Terminal 4, Changi Airport Group was recognised because of its deployment of ‘Seamless and fast Travel’ in the brand new facility. The widespread usage of self-service and biometrics technology has made Terminal 4 a significant reference site for the global industry, while assisting to simplify and secure the passenger experience.
Best Passenger Experience Initiative – North & East Asia: Japan INTERNATIONAL AIRPORT Co., Ltd – Haneda Robotics Lab
Hiroshi Onishi, Executive Vice President, Japan INTERNATIONAL AIRPORT Co., Ltd & Chief Operations Director of Business Development Promotion Management, was offered the award by Andrew Kenji Wang Fujiyama, Cabin Crew Schedule System and Innovation Strategy, Japan Airlines.
Japan INTERNATIONAL AIRPORT Co., Ltd.’s Haneda Robotics Labs was victorious because of its ongoing Robot Experiment Project. Within this pioneering project, seven robots have already been trialled in a live environment at Tokyo’this season s Haneda Airport. Between them, the robots is capable of doing various tasks, which range from assisting to transport luggage to assisting passengers with language translation.
Best Passenger Experience Initiative – Central & South Asia: Vistara
Vistara’s raft of innovation initiatives earned the airline the award in the Central & South Asia category. Vistara is rolling out and trialled the ‘RADA’ robot, and continues to purchase cutting-edge robotics, data science and artificial intelligence technology both to boost customer optimise and experiences operations.
Best Passenger Experience Initiative – West Asia: Hamad International Airport
Abdulaziz Abdulla Al Mass, Vice President – Commercial & Marketing, Hamad AIRPORT TERMINAL was offered the award by Future Travel Experience Assistant Editor Marta Dimitrova.
Hamad AIRPORT TERMINAL (HIA) was rewarded because of its Airport Football Fan Zone, that was introduced in the summertime to coincide with the 2018 FIFA World Cup. World Cup matches were broadcast in several viewing areas over the airport, and the iconic Lamp Bear section of HIA was transformed to resemble a football pitch, featuring activities and games for passengers. In addition to making for a satisfying passenger experience, the initiative highlighted Qatar’s journey towards hosting the 2022 FIFA World Cup.
Best Passenger Experience Initiative – Oceania: Virgin Australia
Brooke Richardson, Technology & Automation Specialist, Virgin Australia was offered the award by Peter Thomson, Digital Program Manager, Sydney Airport.
Virgin Australia was recognised because of its impressive usage of self-service baggage and passenger processing in onsite and offsite locations. And embracing self-service technology in the airport environment – as is evidenced by its plans to revamp the passenger experience in T3 at Melbourne Airport – the carrier has rolled out pop-up check-in and bag drop at offsite locations also, including Sydney’s Passenger Terminal and White Bay Cruise Terminal Overseas.
‘Up in the Air’ categories
(Recognising the very best customer experience initiatives in-flight)
Best Passenger Experience Initiative – Southeast Asia: Singapore Airlines
Yung Han Ng, Vice President Product Innovation, Singapore Airlines was offered the award by Julie Baxter, Editor, Onboard Hospitality.
Singapore Airlines won the award because of its upgrades to the in-flight passenger experience, including on its new ultra-long-haul services. Having recently invested US$850 million in cabin upgrades across all classes of travel on its A380s, the carrier has placed a large concentrate on passenger wellbeing on its new A350-900ULR-operated ultra-long-haul services. This consists of focus on wellness cuisine, rest, relaxation and general wellbeing.
Best Passenger Experience Initiative – North & East Asia: EVA Air
EVA Air was rewarded in the North & East Asia category because of its unveiled 787 Dreamliner business class seat recently, that was designed together with BMW Designworks. The luxurious product was made with a concentrate on the complete in-cabin experience, which range from stowage and comfort space to meal service access and productivity and entertainment.
Best Passenger Experience Initiative – Central & South Asia: SpiceJet
Indian carrier SpiceJet was recognised because of its introduction of SpicEngage, its complimentary wireless in-flight entertainment (IFE) platform. SpicEngage hosts a range of content classified under five categories – Watch, Play, Explore, Eat and read – providing passengers with usage of from short travel and movies ideas to an e-commerce portal, all utilizing their own gadgets.
Best Passenger Experience Initiative – West Asia: Emirates
Andrew Bunn, Country Manager, Emirates was offered the award by Joe Leader, CEO, Airline Passenger Experience Association (APEX) and CEO, International Flight Services Association (IFSA).
Emirates won this award because of its new HIGH GRADE private suites up to speed its Boeing 777s. The suites feature floor to ceiling sliding design and doors features inspired by the Mercedes-Benz S-Class. Each suite offers around 40 sq ft of personal space, while other impressive features include virtual windows, flat beds with a &ldquo fully;zero-gravity” position inspired by NASA technology, a 32-inch full HD TELEVISION screen, and a video call function to talk to crew.
Best Passenger Experience Initiative – Oceania: Air New Zealand
Jenni Martin, Area Manager, South & Southeast Asia, Air New Zealand was offered the award by Ryan Ghee, Head of Strategy, Engagement & Content, Future Travel Experience.
Air New Zealand was rewarded for the most recent upgrades to its popular Economy Skycouch product. This year’s introduction of the Skycouch Infant Harness, Belt and Pod provides additional comfort and protection for infants and reassurance for the adults flying using them. The Skycouch Cuddle Belt, that was previously only certified to permit two adults or a grown-up and child travelling together to take a nap hand and hand on the Skycouch, has been updated to permit two children to utilize it together also, providing greater flexibility to families in-flight.
Best New Startup
Faisal Ariff, CEO, BorderPass was offered the ‘Best New Startup’ award by Bess Chapman, Operating Principal, JetBlue Technology Ventures.
The winner of the FTE Asia EXPO 2018 Startup Competition, delivered in partnership by Future Travel JetBlue and Experience Technology Ventures, was announced through the awards ceremony. Three finalists exhibited in the Startup Showcase and delivered a pitch on the EXPO Stage through the show, and attendees voted BorderPass the entire winner. BorderPass intends to lessen overcrowding at immigration passenger and checkpoints wait times through automation.
Mark your diary for the absolve to attend FTE Asia EXPO 2019 – november 2019 12-13, Marina Bay Sands, Singapore