Pune: Hotels in the town have clarified they would honour bookings made on online travel aggregators amid an escalating standoff with three portals.
OYO Rooms has joined two other portals — GoIbibo and makemytrip — in drawing flak from hoteliers over their alleged unfair practices.because the conflict spilt out in to the open
Ever, anxious customers, worried about their bookings, have already been contacting hotels. “As of this moment, we have been accepting customer bookings on these portals. However an obvious picture shall emerge following the upcoming FHRAI ending up in the portals. Negotiations underway are still,” Vikram Shetty, owner of Sadanand Sadanand and Resort Regency, said.
Neerav Panchamia, president, Poona Hoteliers’ Association, said there is no dependence on customers to panic. “Following the boycott by the Gujarat hotels association, customers may have thought that it had been pan-India. You don’t have for customers to panic,” he said.
However, Sreedharan N, per month ago who had booked a accommodation with OYO in Hampi, isn’t reassured. “I am hoping that there surely is no presssing issue as OYO have not issued any statement. A lot of my friends have expressed similar concerns,” said Sreedharan
Sources in the Hotel and Restaurant Association of Western India (HRAWI) said on Saturday that lots of hotels in Pune have faced problems with OYO Rooms.
“We’ve received complaints on OYO creating ambiguities in the accounts rather than reconciling statements. Payments of hotels back may also be held, as the ongoing company tries to arm-twist hotels by creating discrepancies on the bookings. We’ve also received complaints on OYO not sticking with preset base rates promised to the hotels. Rate for just one room was reduced minus the owner’s consent,” advocate Sujay Joshi, representing hotel owners in Pune, said.
However, the allegations were denied by an OYO source. “On a monthly basis payment was created to all hoteliers by the end of. Discussing the discrepancies over bookings, OYO includes a dedicated cluster manager per 3-4 hotels. So, minus the consent of the cluster manager and the hotel owner concerned, prices can’t be lowered below the set rate,” the foundation said.
The source said prices are lowered only in the event of bulk bookings. “On December 8 in the event a hotel has 20 vacant rooms, and an OYO customer wants a bulk booking of 10, 15 or 20 rooms at a lesser price, we align the cluster manager and the hotel owner to simply accept the booking at less price. The purchase price gets modified only following the approval of the hotel owner,” the foundation explained having an example.
“The OYO website hosts only OYO partner hotels. We have been bound to fulfill customers not merely with confirmed bookings, however in providing good service also. We do this as the hotel staff is trained by us and the available rooms are audited on a monthly basis,” the OYO source added.