How high-tech do travellers expect their hotels to be?
In recent years, the hotel industry has seen a significant movement towards digitalisation. There seems to be an increasing demand for innovative technology not just in the public access areas of the hotel but in guest rooms too. Many hotels have also been investing in electronic gadgets to keep customers happy.
Here are examples of some hotels around the world that have embraced the latest trends in digital hospitality:
Complimentary usage of mobile phones
One of the first hotels in Switzerland to offer complimentary usage of smartphones in all its rooms is Hotel Opera Zurich. The phones can be taken out of the rooms and used outside the hotel.
They offer free Internet access, national and international calls, which is particularly useful for international guests and business travellers. The phones also double up as a digital butler to provide information on hotel services.
It won’t be long before guests can use their smartphone as room keys.
Other hotels that provide the same sort of service include Kube Hotel Paris, 1K Paris and Villa Pantheon in France, Hongqiao Jin Jiang Hotel Shanghai, The Royal Garden and Lan Kwai Fong Hotel (Hong Kong) in China, Dorsett Grand Subang in Malaysia, and Carlton Hotel, Carlton City Hotel and Goodwood Park Hotel in Singapore.
Meanwhile, in the Philippines, Bai Hotel Cebu has started using the JustIN mobile application as a digital solution for their room keys.
Dorsett Shanghai in China has two high-tech additions that are fun, informative and interactive – robots.
Equipped with voice and touchscreen functions, the robots can provide information on hotel facilities and the neighbourhood. They also entertain guests during events with musical and dance performances.
High-tech personal assistants
Do you fancy a personal assistant waiting in your room? The ACME Hotel in Chicago, Illinois in the United States, fulfils that dream for tech-savvy guests. Upon check-in, guests will find the voice-controlled Amazon Echo waiting in their room.
The Amazon Echo provides intelligent personal assistance so it can entertain room service and maintenance requests. Other perks for the tech-inclined at the hotel include Hot-Spots To-Go, keyless room entry, Snapchat Spectacles and Apple watches that guests can borrow for free.
Hotel Damier in Belgium offers tablets in every room for their guests. They can be used to call for room service, play games, and access the weather channel, among other things.
Hotel staff can also directly send messages and exclusive offers to their guests via the tablets.
Many other hotels around the world also offer this service like Dana Hotel and Spa in Chicago, Amilla Fushi in the Maldives and The Peninsula Beijing in China.