I arrived late the night before from Asian countries after having flown all the way caused from Sri Lanka.
The usual ideas of lethargy and jet separation were beginning to set in. A perfect morning at an old convent in the problems of Milan’ s fashion region would be just the cure.
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The Four Seasons Group overtook this 15th century convent to renovated and rendered it as one of Milan’ s best vacation rentals. I also had a mission to accomplish, to find the general manager that I had been doing meet for several years, Mauro Governato, the modern day general manager. I had heard nutrients about Mauro but never would only I have imagined an encounter an ideal an unconventional way; allow me to talk about.
Arriving in Hong kong from the tropics, one is never set for the winter cold in December. My aunt was in search of stockings to pay for her bare legs. After a marvelous breakfast, we approached the consignataire to enquire where a simple pair of leggings could be had amidst the Gucci’ s and Armani’ s in your community. The “ concierge” was approachable and informative to her requests to explained in great detail, to get father to a daughter would have, invest in she could procure a set. A great concierge I thought, so approachable and not a hint of snobbery, in most cases associated with hotels of this class.
When the time came for by myself interview with Mr. Governato, I believed it was time for me approached by the same concierge, so, who asked if I was Mr. Macauley. When I replied yes, he presented himself as Mauro Governato. In my opinion this says it all, a business manager for all Seasons.
Mauro will say that “ This is probably my dreams come true, ” to one of Italy’ s best vacation rentals.
Governato runs you see, the hotel as if it were his personal, pitching in where he need be, therefore the early morning concierge job.
He goes on to say: “ I have always had a concept of using a hotel as if it was my own. It’s my job to ask myself, if this were my very own hotel, would I spend money to handle certain things? Would I conduct yourself this way to staff? Would I actually hire someone new, or could I show someone from the inside whose heart active in the right place into a fantastic leader? ”
According to Governato any recipe for success today is never consider it for granted. A tad theatrical, Mauro divides the roles so that the conventional “ show” works.
But luxury service should happen getting guests knowing where it comes within, he says.
True long of wisdom and a lesson it will work well anywhere in the world, a genuine manager for the “ all seasons. ”
All photos © Ted Macauley
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