KUALA LUMPUR makes its debut in the annual Forbes Travel Guide Star Ratings survey for the first time, and Resorts World Genting (RWG) proved its excellence with two accolades on the 2018 list, out of only three Malaysian hotels cited.
The flagship Genting Grand Hotel at RWG was honoured with a coveted four-star rating, the only Malaysian hotel to do so, while Maxims Hotel, also at RWG, gained a ‘Recommended’ citation.
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Forbes Travel Guide chief executive officer Gerard Jerry Inzerillo said: “Genting Grand and Maxims were both selected for their high quality of product, and expected strong service levels.
“Resorts World is a well-known luxury brand to Forbes Travel Guide consumers. While the complex has several types of accommodation for visitors to choose from, these two in particular offer an extra-high calibre of exclusive guest experiences.
“Located 45 minutes outside of Kuala Lumpur, the destination is well located with some of the finest entertainment and amenities right at your doorstep.”
RWG senior vice president of hotel operations Datuk Edward Holloway (pix) said: “We are extremely proud to be receiving these awards, especially being the only ones to be bestowed with this honour out of the best hotels in Malaysia.
“At both hotels, our team places a very high priority on our service ethos which is an intangible part of the property. They have the sheer persistence and passion to provide an unforgettable experience for our customers by placing importance on service.
“This definitely helps with driving our performance to constantly achieve higher standards.”
The Forbes Travel Guide Star Ratings list is considered one of the foremost authorities on the world’s finest luxury hotels, spas and restaurants.
Scored using a proprietary algorithm that weighs service at 75% and quality of the property at 25%, the Star Ratings guide follows exacting standards that focus on graciousness, thoughtfulness, and a sense of personalised service to craft a list of Five-Star, Four-Star and Recommended sites.
This also includes the design of a hotel, elements of luxury in the room, location, room service and the calibre of the restaurants.