THE TRAVEL TROUBLESHOOTER: I can’t use my Aer Lingus ticket credit; think about an extension?
QUESTION: I purchased seven tickets on Aer Lingus to fly from Chicago to Dublin on Aer Lingus. I purchased a supplementary seat for me personally also, since i have have hip and spinal issues. We’d no nagging problems on our outbound flight.
While we were seated on the plane to come back to Chicago from Dublin, a flight attendant told my son he previously to get from the seat he was in since it belonged to another person. The crew was showed by me member the e-mail confirmation from Aer Lingus because i couldn’t show a ticket for the seat. But there is a reservation in the computer for this.
I told the supervisor I needed the seat for the hip and spine issues. She explained I could be studied by them off the plane easily had not been medically with the capacity of flying. I was asked by her how I felt. She was told by me “angry.” The attendant said that Aer Lingus had an equipment change and had moved to an inferior aircraft. As a total result, that they had to bump four folks from the flight.
When I returned to the states, The refund was got by me for the excess seat, an apology, plus an e-card worth $400 that expires next year. God willing, I’d prefer to go back to Ireland in 2 yrs for a grouped family event. In December and sure hope i live some more years and my own body cooperates i am 85.
I asked Aer Lingus if it could extend the expiration date for the e-card until June 2020. The airline said “no.” Wow. Due to the error, I was in pain. My kids were upset because their mother was in pain plus they couldn’t do anything about any of it. Is there other things I possibly could do to obtain Aer Lingus to increase that e-card? — Maureen Cosentino, Chesterton, Indiana
ANSWER: Aer Lingus shouldn’t took your seat from you. Fortunately, it apologized, refunded the amount of money and offered a credit for another flight. Unfortunately, it wasn’t a credit you could utilize.
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How did you wind up on a flight to Chicago, minus one seat? Airlines swap planes right before a flight sometimes, to create an “equipment change” in airline parlance. When that occurs, airlines use an algorithm to look for the seating assignments for the brand new plane. Sometimes, they appear several seats short. That’s what happened together with your flight.
It appears as though the flight attendant and her supervisor believed that removing your extra seat wouldn’t be a lot of a hassle too. In the end, three other passengers had in which to stay Dublin before next flight. However they were wrong about this, and in the ultimate end, Aer Lingus did the proper thing by proclaiming to offer you an apology and a ticket credit.
Airline ticket credits normally last only. But you may have tried another approach also. At one point, your anger at Aer Lingus over boiled, and in accordance with my staff, you’re said by you wished to “smack” the airline employees. That probably wouldn’t have already been the very best path to an answer.
I’m glad cooler heads prevailed and that you took this up with the ongoing company once you returned. A short, calm, polite email to 1 of the Aer Lingus customer-service executives was your very best approach.
In the finish, Aer Lingus wasn’t necessary to extend your ticket. But, given your position, You’re thought by me had a solid case. THEREFORE I asked. Aer Lingus decided to either extend the ticket credit by another year or will give you $400 cash refund. The money was taken by you. You’re hoped by me enjoy your stop by at Ireland in 2020.
Christopher Elliott may be the ombudsman for National Geographic Traveler magazine and the writer of “How exactly to Function as World’s Smartest Traveler.” It is possible to read more travel tips about his blog, elliott.org, or email him at [email protected]