Serko and Troovo Technologies have agreed a partnership to supply the world’s only virtualized travel transaction process fully.
The combined capabilities make sure that booking and changing travel arrangements using Zeno requires no human intervention by the travel management company to process or finalize. The partnership provides travel agents and corporations a integrated and virtualized travel booking fully, payment and processing system.
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Travel and payment transactions generated through Zeno can be virtually processed by Troovo&rsquo now;s Robotic Process Automation (RPA). For Zeno travel management partners this implies their operational staff and travel consultants can concentrate on service and support for travelers, leaving the processing of bookings and related data inputs to be achieved through Troovo’s robotics.
Darrin Grafton, Serko CEO said: “Serko is delighted to partner with Troovo to supply a travel booking and processing platform like no other in the market. Serko’s next generation booking platform, Zeno, coupled with Troovo’s powerful robotics, gives our travel management partners the very best solution for servicing their customers seamlessly and cost-effectively.”
Kurt Knackstedt, Troovo CEO said: “Troovo’s global, cloud-based and modular RPA engine may be the perfect complement to Zeno. This exciting partnership enables travel management companies across all markets to scale up their usage of new technologies and never have to depend on manual mid-office systems or clunky, script-based automation routines to support their bookings. It’s a win-win for several partners and can swiftly become the de facto benchmark for the way the next evolution of travel and payment booking and processing ought to be measured.”
The partnership draws on the strengths of both organizations in a distinctive way, giving Zeno partners the opportunity to virtually and robotically fulfil bookings manufactured in Zeno without needing to change existing systems, platforms or workflows. Troovo’s modular method of delivering RPA answers to the post-booking process gives Zeno-powered travel management companies complete flexibility to work with robotics across any sort of Zeno booking, change, re-ticketing or update scenarios.
The partnership will dsicover Zeno leveraging the brand new Troovo Payments module also, offering the world’s first, fully robotic virtual payments capability supporting any booking payment or type provider.
Serko and Troovo also have fully embraced and so are at the forefront of new content and distribution capabilities such as for example IATA NDC, offering TMC customers the opportunity to scale up multi-channel booking capabilities and never have to completely change the direction they operate on the trunk end. The energy of the new partnership can be bolstered by their respective awards at the BTN Innovate 2018 event on October 30, where Troovo was awarded Business Travel News’ Of the entire year and Serko Zeno was awarded the BTN Innovate People&rsquo business Travel Innovation;s Choice Award.